We would like to show you a description here but the site won’t allow us. Options. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. Thanks for your post and welcome to the community. About GXO Logistics. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. My parcel with a hub 4 was supposed to be delivered on Tuesday. Quote & Book. . Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). Hub 3 stuck at Yodel. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. New customer to VM and all I’ve had is trouble so far. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. Virgin Media. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. Hi Karubin welcome to the community! Thank you for posting. Arrowmunda. Unfortunately I didn't received any package tracking number nor text with delivery details. In this conversation. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. I’ve chased Yodel and they have promised to deliver tomorrow . Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. on 30-05-2023 13:29. Yodel can bring your QuickStart kit to your door or can be delivered to a Yodel Store – whichever’s most convenient. I tried to contact Yodel customer service. Stay safe online. Hopefully they can reconnect the older hub for now. Download it for your iPhone. £45. I have ordered and received parcels through these couriers in between this debacle since cancelling my broadband contract with yourselves. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. Max20000. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. . Stream from Virgin Media. Firstly, head to our tracking page and check the date your parcel is due to be delivered. Account - Mobile. 15 Comments. - Track the progress of your returns. Browse Virgin Media Virgin Media Community. once the package has been entrusted to the Yodel network! 0 Kudos Reply. Options. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . £8p/m extra or included with Gig1 or Volt. Where is your parcel coming from: Where is your parcel going to: Weight. Virgin Mobile. The advice was to recycle the old hub. . Options. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. - Create returns labels for 300+ retailers. Mobile Your Account. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. I haven’t ordered a phone and have never had a contract with Virgin. Simply select the track your parcel link in the email and enter the code to get the latest update. 10/11/23 15:13. From £ 38 a month. See Deal. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. All the documents were signed , all. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. on 02-12-2021 17:04. Virgin Phone Switchover. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Anything else on the BT network you could just use a 3rd party (superior) router without bridging. 0 Kudos. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. In this conversation. Switched. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. - Find your. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Virgin Media 8T6P52727515A961 Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. however, today I received an email with a document stating I have accepted an offer of £223 for my old phone and I still owe £440 after I did the early bird upgrade, I've never received. I delayed delivery by Yodel for a week, but they are still intent on giving me another. It's your sole responsibility to track and update your system. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. At least 30Mbps download speeds in every room or £100 one-off credit. They appeared on the BBC Watchdog programme numorous time yet major companies like Virgin Media, Amazon, Boots, Sports Direct, O2 and Little Woods Insist on using them. If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. SpeedQuickStart, set up and connections. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Some of you may already be aware of this company. Thanks,Yodel says delivered but hasn’t. Options. Networking and WiFi. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. If you don’t have that in property the tech will install that and all the equipment. Yodel has apologised directly to Mr Beck and Ms. Sign in . However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. on 08-11-2022 12:42. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Tech Chatter. ) Need help? Visit would like to show you a description here but the site won’t allow us. Please choose the Yodel Store of your choice and let us do the rest. Flag for a moderator. GXO has collaborated with Virgin Media since 1999. Number of inclusive HD channels depends on package. There are two ways to return a parcel through Yodel. For queries on delivery charges from online retailers please contact the retailer directly. SabrinaWe would like to show you a description here but the site won’t allow us. Phone. . On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Hi , Thank you for your post and update on this I am so glad you have your new phone. Account - Cable. Verified account Protected Tweets @; Suggested usersor Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. 10/11/23 15:13. Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. Hi, So this finally got resolved and it looks like the driver stole the parcel and I finally got my new phone. You're claiming one of them items wasn't sent back. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. I have tracked the parcel but it now requires the post code of the place its being delivered to . With the issues regarding your online account, that is part of an ongoing outage at this precise moment. The UK’s most popular channels, Catch Up services and built-in apps, in one place. But if the box is truly lost, wouldn’t it be eas. on 28-03-2023 08:11. Chatter and natter. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. Virgin Media. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy Virgin Media still use Yodel as a delivery partner I don't know. Account - Cable. I call virgin and they have no idea about it being returned. 00 guaranteed… Thanks for reaching out to us regarding your issue. Browse Virgin Media Virgin Media Community. Str33t. The real trick to leaving an impression during The Voice Blind Auditions is to give the. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. 5 years ago: Messaged saying my new kit would be delivered but I am not expecting anything. “It’s with the correct team” My phone was stolen by Yodel on Saturday. If you have a tech booked they would have the equipment. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. Yes, Virgin Media returns in the UK are completely free. We would like to show you a description here but the site won’t allow us. Then enter your email address, and click on email me my new label and follow the instructions. Virgin Media services are only available in eligible Virgin Media network areas. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. SpeedWe would like to show you a description here but the site won’t allow us. There are now several posts on here about this scam which has happened to me in the last week. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. . My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. The overall user rating for this number is Negative . Well-informed. Yodel say I have to speak to Virgin to get the package re sent. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. QuickStart, set up and connections. Sorry to hear you have been having issues with your Yodel delivery. Should you need us again, please do reach back out to us. I'm moving into a new place and the only information I've recieved is. On our wavelength. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. on 04-12-2022 20:11. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. I'm sorry to hear you haven't received a confirmation text for your timeslot. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or. 3 weeks ago. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. Poor service Yodel, no delivery. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. We would like to show you a description here but the site won’t allow us. The Collect+ Send service is in partnership with Parcel2Go. consumer polling and social media complaints. We would like to show you a description here but the site won’t allow us. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. I can appreciate your concerns and would like to offer some support! I will send you a PM to confirm a few account details. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. Global Media Limited A. We can understand the inconvenience caused to your day and want to best help. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. Up to 3 WiFi Pods if needed. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. This was a 4 week wait. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. It's disappointing howe. FREE Virgin Media Returns | Collect+ delivered by Yodel. @Zach_R. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Switched On Families. . I don’t have and have never had an account with virgin. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. Hub 3 stuck at Yodel. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. O2 offered a stunning deal,have yet to take them up on it as i want to be sure this virgin contract is wrapped up. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. To date not had any communication from Virgin Media chasing return of equipment. I was told that both orders have been cancelled and that my mothers account was flagged. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. We would like to show you a description here but the site won’t allow us. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. It didn't arrive and the next. A new secure password will be generated for you. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Mobile Your Account. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Main menu; Bundles. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. Verified account Protected Tweets @; Suggested users05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Mobile Your Account. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. I'm sorry to hear about the issue you're having with the returns kit. 13-01-2023 14:29 - edited 13-01-2023 14:30. We would like to show you a description here but the site won’t allow us. I've taken a look at our systems and I can see that your new equipment was activated. i. We would like to show you a description here but the site won’t allow us. So far, the order has been stolen by Yodel’s driver. . 3 years ago: Text message from Virgin about a scheduled delivery. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. We would like to show you a description here but the site won’t allow us. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. " Not sure if genuine. Account - Cable. I'm a Very Insightful Person, I'm here to share knowledge. Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. Excludes broadband faults and broadband network outages. on 21-11-2022 15:03. We would like to show you a description here but the site won’t allow us. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. Yodel failed to deliver. Stay safe online. I'm in a really frustrating situation. . Hi Zach, they advised that I contact virgin to see why they requested it to be returned. I don’t have and have never had an account with virgin. on 28-03-2023 08:11. Packaging We would like to show you a description here but the site won’t allow us. Once it is, you'll receive a letter/email advising you of the date we're moving you over. Hi , Thank you for coming back to us about this ongoing issue and for providing further information. “@JamesBrennan_ Hi James, you would usually receive a text or email from Yodel confirming the tracking details for your delivery. I have looked everywhere. This is a common and effective way to try and control web traffic and customer volume. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. i. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. Hello. Browse Virgin Media Virgin Media. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. Let us know how it goes. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Rob Beck ordered a new router from Virgin Media in March. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Archived post. not to me. We could not find the parcel anywhere near the house at all. i. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. Processed at National Hub. Thanks. Access your bills, diagnose faults and manage your package. There was no label in the box but searches revealed that I could recycle via. Re: Yodel. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. (England) I bought a mobile on contract from virgin media. The talks between Virgin Media O2 and. . As in the title. Anything else on the BT network you could just use. . Simply select the track your parcel. on 04-02-2023 10:23. Zavvi. It is not on any of the emails or texts sent to. . SpeedDelivery of your equipment to store via Yodel is free. After all the years I had using virgin broadband I never had one complaint, would always recommend the consistency of speed and zero. Networking and WiFi. Virgin Fibre Areas only. So either collect plus yodel or virgin media have lost it and are charging me for it!”Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. My Virgin Media App. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. on 16-03-2023 19:38. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. . Unfortunately we don't use the Openreach master sockets as they are BT only. Re: Yodel (oh god, no) email when. It's just that I'm stuck home now, waiting for the delivery without a. Horrible, they treat customers like you own them something. | Read 42,321-42,340 Reviews out of 430,843Yodel have lost my package. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Delivery of Wi-Fi pod was told by virgin it would be with me on Saturday 28th may now 31st may and yodel are giving lame excuses for late delivery by saying item was sent to wrong depot on to them again this morning 31st and still no delivery date…starting to regret signing up for another 18 month c. In response to Steven_L. but I can't. The guy did say it would be a hub 5. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. 2 Kudos. wonkydragon. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesOptions. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. I am sorry to hear about the issue regarding your handset value. If your parcel is able to be rearranged, you will see the options that are available to you. QuickStart, set up and connections. on 22-04-2023 10:15. Yodel stole my parcel. You will either receive a returns slip with your original parcel. Yes - of course. We would like to show you a description here but the site won’t allow us. I've received no communication from virgin addressing this, in fact both of the. . The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. We would like to show you a description here but the site won’t allow us. Entertain me; Broadband Deals. Two different men tried to retrieve the parcel from me but I refused. - Keep all your orders in one place. They never were. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. on 30-05-2023 13:29. Account - Mobile. on 02-02-2023 09:43. Everything you need is posted to you. The Virgin Media website will open in a new tab. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Zavvi. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. Re: Virgin parcel scam. Browse Virgin Media Virgin Media Community.